Booking

Because of the very personal way we run our coaching please send us an e-mail or call us to discuss your Course or Skills Holiday with Campbell Coaching so we can fully understand your requirements.

Here are some quick FAQ’s:

Payment Options - We take Bank Transfers, Cheques and Cash and some of our open courses you can book online too.

Please contact us to get full payment details.

DEPOSITS:

UK Courses – We generally require a deposit of 50% per person on booking for all skills courses and guiding.

Full payment must be made before the start of any course or guiding.

Skills Holidays - We require a deposit of £100 per person on booking. If the booking is made within 6 weeks of the  commencement date, full payment must be made at time of booking.     

Full Terms and Conditions:

Are set out below. We don’t hide them away and you will also receive a PDF copy on booking. Please contact us if you have any questions or want any more info.

                                                                                                              

Campbell Coaching Terms and Conditions 2015

We run a relaxed but professional operation here at Campbell Coaching  however to make sure you understand our and your responsibilities and commitment we strongly recommend you grab a coffee and take 5 to carefully read through the following terms and conditions before booking with Campbell Coaching. By placing a booking, you agree to the following terms and conditions. If you have any further questions, do not hesitate to contact us. In the following conditions ‘we’ are Campbell Coaching ‘you’ are the person booking one of our products.

  1. BOOKING –When you make a booking, you guarantee that you have the authority to accept, and do accept, on behalf of all of your party the terms of our booking conditions. In addition to our own terms, you agree to abide by the terms of your travel and accommodation providers for the duration of your time with Campbell Coaching. A contract will exist as soon as we issue our confirmation invoice. One person may accept the booking conditions on behalf of a group. We will confirm your booking in writing or by email. The contract is governed by the laws of England and Wales.
  2. DEPOSITS-
    UK COURSES – We require a deposit of 50% per person on booking for all skills courses and guiding. Full payment must be made before the start of any course or guiding. SKILLS HOLIDAYS - We require a deposit of £100 per person on a Skills Holidays on booking .If the booking is made within 8 weeks of the  commencement date, full payment must be made at time of booking.
  3. PAYMENTS We accept cash, cheques (must be cleared before any booking deadlines) and bank transfers (full details will be on invoices)
  4. MINIMUM NUMBERS – The minimum number of participants on our Skills Holidays is 4. We will accept bookings for less than 4 participants. However, if the minimum number of participants is not reached within 6 weeks of the Skills Holiday commencement, we reserve the right to cancel the trip. We will not be liable for any extra costs incurred with respect to your attendance of your Skills Holiday. If minimum numbers are not reached we will either a. refund the full cost of your holiday b. provide an alternative date c. amend your package to a lower level of support with your agreement or d. agree a Cooling charge.
  5. CANCELLATION BY YOU – Cooling off: You have 14 days cooling off period after booking with Campbell Coaching within which you may request a full refund  for any monies paid to us.

UK Courses and Guiding: We are flexible here at Campbell Coaching and we will endeavour to arrange a replacement dates for any course or guiding you arrange with us however if we can not mutually agree a replacement date then the following conditions apply: Any cancellation by you must be received in writing within 2 weeks of commencement of your Course. This will result in the loss of any deposits paid to us. If you cancel your course within 7 days of its commencement, you will forfeit 100% of the total price.

Skills Holidays: We will always endeavour to accommodate any changes to your holiday that you require. We cannot guarantee that we will be able to do so. Any cancellation by you must be received in writing within 6 weeks of commencement of your Skills Holiday. This will result in the loss of any deposits paid to us. If you cancel your holiday within 6 weeks of commencement, you will forfeit 50% of the total price. If you cancel your holiday within 4 weeks of commencement, you will forfeit 100% of the total price.

  1. CANCELLATION BY US – We will always endeavour to avoid cancellation of our holidays. In the event of any exceptional circumstances beyond our control, we may have to cancel your Skills Holiday. Any cancellation by us will result in a full refund to yourself, or transfer to another suitable Holiday. We cannot be held liable for any other expenses you might incur as a result of us cancelling your Holiday. Force majeure: This means a cause beyond our control. We will not refund, nor will we pay compensation, if we have to cancel or change your travel and/or accommodation arrangements in any way because of war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other unforeseen circumstances that may amount to force majeure.
  1. CHANGES TO THE HOLIDAY BY YOU – We will always endeavour to accommodate any changes to your package that you require. We cannot guarantee that we will be able to do so. Any request for changes must be made in writing from the person who made the booking. You may be required to pay an administration charge, plus any further costs incurred, in accommodating this alteration. You should be aware that these costs may increase the closer to your departure date you make alterations, and a change of date of travel may constitute cancellation of your Holiday as dealt with in clause 6. Any alterations to your Holiday made after departure may result in additional charges to cover costs incurred. If you do not use any part of the services covered by your booking, you will not be entitled to reimbursement.
  1. CHANGES TO THE PACKAGE BY US – There is always the need to be flexible in an activity Holiday. We will always endeavour to fulfil our itinerary. However, our itinerary and overall goal of our Holiday should be taken as an aim and not a contractual obligation. We cannot take responsibility for changes to your Holiday due to the actions of our / your travel and accommodation partners, however we will endeavour to ensure that your package is not devalued. We will not devalue or change the theme of a Holiday. We will always endeavour to keep you informed of any changes to your package.
  1. CAMPBELL COACHING PARTNERS – We cannot be held liable for any damages, losses or inconveniences arising due to events involving our travel and accommodation or coaching partners. We will endeavour to minimise the risk of such events and to do everything within our capabilities to deal with problems arising due to such events involving our travel and accommodation and coaching partners. Whilst travelling or staying under the control of our accommodation providers, you agree to abide by their terms and conditions which are available on request.
  1. INSURANCE – All participants are recommended to take out adequate insurance cover. Any such policy should cover activity participation, personal items, medical expenses, the cost of repatriation in the event of illness and cancellation by you.
  1. LIMIT OF OUR LIABILITY – Our liability to you in any circumstances is limited to the total cost of your package. We accept no responsibility for any damage or loss to your personal possessions. We are not liable for any failure to carry out the contract if the failure is a: due to the actions of a participant b: due to the actions of a third party unconnected with us or our travel and accommodation partners c. due to circumstances out-with our control and unforeseeable d. due theft or damage to bicycles or injury to you which occurs as a result of cycling on or off-road; or during transit.
  2. SUITABLE BIKES & EQUIPMENT– For all our courses and skills Holidays we will send you full instructions however we make the following assumptions:

a.You have a suitable well maintained bike for the trails and areas we have notified you we are using.

b.You have suitable riding equipment for the trails and areas we have notified you we are using.

  1. YOUR RESPONSIBILITIES – All types of sport involve elements of risk and discomfort, and your booking represents acceptance of this. It is imperative that you RIDE WITHIN YOUR CAPABILITIES at all times. If you are unsure of your capabilities, you must walk when you are not confident riding. It is a condition of participation that you always wear an approved safety helmet. We take no responsibility for damage, death or injury caused to you or by you as a result of participation. You are responsible for keeping your bike in good working order and you must notify us of any defects as soon as possible. If you bring your own bike, you must ensure it is in good working order before commencement of any course or Holiday. We reserve the right to prevent you from participating if your bike is not in good working order. In this case we will endeavour to hire a bike for you, for which you will be responsible for the cost. You agree to abide by the authority of the leader of the group. Any leader who deems your behaviour to detrimental to the welfare of the group or you, may remove you from the group. We reserve the right to remove any person from a Holiday who is deemed to be acting in this manner. We will not be liable for any refund in these circumstances. You commit to attending all meeting points in good time. If you are late or fail to turn up at a given meeting point, you will be liable for costs incurred in catching up with the group. You have a contractual responsibility to act in a reasonable way for the duration of your Course / Holiday. Any behaviour by you which is, in the reasonable opinion of the site owner or manager or any other person in authority, disruptive or likely to adversely affect the enjoyment of other persons, will be a breach of the contract and our obligation to provide any contracted services to you will end. We take no responsibility for damage, death or injury caused to you or by you as a result of participation in activities.

15. MEDICAL – By booking, you accept that you have read and understood these terms and conditions. You must confirm that you are fit to participate in your chosen Course or Holiday and that you will informed us of any medical conditions both current and historic affecting your participation in the Course or Holiday. You must notify us of any specific medication and dietary requirements at time of booking.

  1. INVOICES - Standard payments terms are 30 days on all invoices unless agreed in writing with us. Please note we charge compound interest on debts over 90 day of 2% per day accumulative.
  2. We will also provide you a PDF copy of theses Terms and Conditions on booking.
e- campbellcoaching@me.com Tel: 01639 897945 Mob: 07855 094570  © Campbell Coaching